Refund & Return Policy

Thank you for shopping at Celora. We want you to love your purchase, but if you’re not fully satisfied, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it

  • It must be in the original packaging with all tags intact

  • You must initiate the return within [e.g., 7 or 14] days of delivery

  • Proof of purchase (receipt or order number) is required

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., food, flowers)

  • Personalized/customized items

  • Gift cards

  • Sale or clearance items (if marked as “final sale”)

  • Opened or used beauty and hygiene products

3. How to Request a Return

To initiate a return, please email us at returns@celora.com with:

  • Order number

  • Reason for return

  • Photos of the item (if damaged or incorrect)

Once approved, we’ll provide instructions for shipping the item back to us.

4. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you via email

  • Approve or reject the refund based on item condition

If approved, your refund will be processed to your original payment method within [5–10 business days].

5. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again

  • Contact your credit card company; it may take some time to post

  • Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at support@celora.com.

6. Exchanges

We replace items only if they are defective or damaged. For exchanges, email support@celora.com with your order details.

7. Return Shipping

Unless the item is defective or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

8. Cancellations

Orders can be canceled within 2 hours of purchase. Once processed or shipped, cancellations are not allowed.

9. Contact Us

For any return, refund, or exchange inquiries, please contact:

Celora Customer Service
Email: returns@celora.com
Website: www.celora.com